作者: beta
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忘記提現密碼應如何處理？
You should get in touch with the customer service team at cs@ex.io, the email title should be “Request to reset withdrawal password”. The email should attach a photo of yourself holding your passport or photo ID. In the same picture you must reference the date that day and your signature. After confirmation by the customer…
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如何設置提現密碼？
Go to the top of EX.IO Exchange homepage and click “Atlas” then click “Custody account”. You can click “Withdrawal” and set up the withdrawal password. Please visit How to create a Withdrawal Password (Step-by-Step Guide) to know more details.
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如何更改登錄密碼 ?
In “Account security”, you can see the “Login password” and press “Change” on the right had side. Please visit How to change Login Password (Step-by-Step Guide) to know more details.
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如何更改賬戶設定？
Click the button of 3 horizontal lines in the top right corner of the EX.IO Exchange homepage, got to “Account security” where you can edit account information. Please visit How to change the Account Settings(step-by-step guide) to know more details.
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如何升級為專業投資者（PI）？
To upgrade your retail investor account to a professional investor account, get in touch with the team at cs@ex.io. Please provide at least one asset proof as below:
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身份證明文件和地址證明有何要求？
Identification documents should be the international standard passports, and government-approved ID documents. Residential/corresponding address proof must be within 3 months from the date of completing the application form (i.e. utility bill, bank statement, or correspondence from a government agency)
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如果未通過虛擬資產知識測試會怎樣？
每位客戶在一個月內有3次機會完成虛擬資產知識測試，如果測試未能通過，你將被安排到培訓站網。如你想再次參加測試，必須等到下個月的第一天 。
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為什麼需要完成虛擬資產知識測驗？
根據證監會的《適用於虛擬資產交易平台營運者的指引》要求，我們有責任評估客戶對虛擬資產的了解（包括對虛擬資產的性質和相關風險的了解和理解）。
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適合性評估的有效期限及到期後的須知
您的適合性評估自完成日起有效期限為兩年。到期後，您需重新更新適合性評估。建議您於到期前完成更新，以免影響帳戶正常使用。
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甚麼是風險概況問卷？
風險概況問卷包括對客戶的投資風險狀況及其虛擬資產知識的評估。我們有責任採取合理措施確定客戶的財務狀況、投資經驗及投資目標。
