作者: beta

  • 為什麼需要完成虛擬資產知識測驗？

    根據證監會的《適用於虛擬資產交易平台營運者的指引》要求，我們有責任評估客戶對虛擬資產的了解（包括對虛擬資產的性質和相關風險的了解和理解）。

  • 風險概況問卷的有效期限是多久？

    您的風險概況問卷的有效期限為完成之日開始算計為期1 年。一旦過期，您將必須更新風險概況問卷的評估結果。建議您在到期日前完成更新，以免影響帳戶正常使用。

  • 甚麼是風險概況問卷？

    風險概況問卷包括對客戶的投資風險狀況及其虛擬資產知識的評估。我們有責任採取合理措施確定客戶的財務狀況、投資經驗及投資目標。

  • 如何進行企業身份認證？

    After creating an account on EX.IO Exchange, please customer support team at cs@ex.io to assist you with account opening. To complete the account opening process, it is required to submit the relevant account opening documents and the certified true copies of the identification documents listed to EX.IO Exchange company address.  Room 3501, 35/F, West Tower,…

  • 如何進行個人身份認證？

    The individual KYC verification process includes: 1. Create an account on EX.IO Exchange 2. ID/face verification 3. Personal information 4. Employment status and financial info 5. Account detail and investment experience 6. Acknowledgement and consents 7. Risk profile questionnaire 8. Virtual asset knowledge test To complete the account opening process, it is required to submit…

  • 為什麼要進行KYC認證？

    As a professional virtual asset service platform, EX.IO Exchange is committed to providing a high-quality and secure trading experience, where identity verification is indispensable. According to the requirements of the Hong Kong Securities and Futures Commission, Chapter 4 of “Guidelines on Anti-Money Laundering and Counter-Financing of Terrorism (For Licensed Corporations and SFC-licensed Virtual Asset Service…

  • 甚麼是KYC?

    KYC（Know Your Customer/Know Your Client）中文是「了解你的客戶」或「認識你的客戶」。是指賬戶持有人在持牌金融機構申請開戶時， 進行的身份審查及驗證過程，當中需要提供證件和相關文件，並進行人臉和指紋識別。

  • 如何開始進行交易 (逐步指南)

    1) Login to EX.IO account then click “Atlas” at the top of the screen and select “Custody account”. 2) The next step is to transfer your current assets from your custody account into your trading account. To do this you need to click “Transfer” on the asset.  3) Upon clicking this you will see a…

  • 個人賬戶註冊及驗證程序 (逐步指南)

    1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. 2) Click “Register” in the top right-hand corner. 3) Follow the instructions and input the details required to create an account. This includes creating a username, email, password and adding a referral ID if the website…

  • 甚麼是每日交易限額

    Each account has a daily trading limit within a 24-hour timeframe. To check the daily trading limit, please follow the following steps. 1) Login to EX.IO account then click the top right-hand button of 3 horizontal lines.    2) A drop-down menu on your screen will appear, from here you need to click the “Account”….

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