作者: beta
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如何存款到託管賬戶?
After creating the whitelist wallet address, you can click the “Deposit” button in custody account. Please visit How to Deposit to Custody Account (Step-by-Step Guide) to know more details.
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如何建立白名單地址 ?
Go on to the EX.IO Exchange homepage click the “Atlas” at the top of the screen and click the “Custody account” Please visit How to create a Whitelist Wallet (Step-by-Step Guide) to know more details.
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如果我遺失了 2FA 驗證，如何登入我的帳戶？
在登入過程中，您可以透過點擊「嘗試另一種方式」選擇其他驗證方法。如果您選擇通過短信接收驗證碼，則可能需要支付短信和數據費用。
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忘記提現密碼應如何處理？
You should get in touch with the customer service team at cs@ex.io, the email title should be “Request to reset withdrawal password”. The email should attach a photo of yourself holding your passport or photo ID. In the same picture you must reference the date that day and your signature. After confirmation by the customer…
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如何設置提現密碼？
Go to the top of EX.IO Exchange homepage and click “Atlas” then click “Custody account”. You can click “Withdrawal” and set up the withdrawal password. Please visit How to create a Withdrawal Password (Step-by-Step Guide) to know more details.
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如何更改登錄密碼 ?
In “Account security”, you can see the “Login password” and press “Change” on the right had side. Please visit How to change Login Password (Step-by-Step Guide) to know more details.
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如何更改賬戶設定？
Click the button of 3 horizontal lines in the top right corner of the EX.IO Exchange homepage, got to “Account security” where you can edit account information. Please visit How to change the Account Settings(step-by-step guide) to know more details.
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如何升級為專業投資者（PI）？
To upgrade your retail investor account to a professional investor account, get in touch with the team at cs@ex.io. Please provide at least one asset proof as below:
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身份證明文件和地址證明有何要求？
Identification documents should be the international standard passports, and government-approved ID documents. Residential/corresponding address proof must be within 3 months from the date of completing the application form (i.e. utility bill, bank statement, or correspondence from a government agency)
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如果未通過虛擬資產知識測試會怎樣？
每位客戶在一個月內有3次機會完成虛擬資產知識測試，如果測試未能通過，你將被安排到培訓站網。如你想再次參加測試，必須等到下個月的第一天 。
