Category: FAQ – Starter Questions

To comply with regulatory requirements, EX.IO has a strict monitoring system for the Internet Protocol (IP) addresses used for account logins. Generally, the jurisdiction for individual account logins should match the individual’s country of residence, while the jurisdiction for company account logins should match the country where the company is registered or operates. If it…

EX.IO does not currently serve individuals or corporations (whether Professional Investor or not, as defined under applicable laws)  from the following jurisdictions, as determined by EX.IO from time to time.  Iran, North Korea, Myanmar, Crimea, Cuba, Syria, Afghanistan, Russia, China, Egypt, Saudi Arabia, Algeria, Bangladesh, Bolivia, Iraq, Morocco, Nepal, Tunisia, USA, U.S. Virgin Islands, Guam, Puerto…

1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. 2) Click “Register” in the top right-hand corner. 3) Follow the instructions and input the details required to create an account. This includes creating a username, email, password and adding a referral ID if the website…

1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. 2) Click “Register” in the top right-hand corner. 3) Follow the instructions and input the details required to create an account. This includes creating a username, email, password and adding a referral ID if the referral…

An API key is an identifier that grants access to an application or service API. An API key is typically obtained from the provider of the API. 

API are a set of rules and protocols that allow different software applications to communicate with each other.  

1. Click the “Register” button at the top right of the EX.IO homepage.  2. Enter details on the screen shown and click “Create an account”.  3. Enter the 6-digit code provided either to your email to pass the email verification. 

Under the Hong Kong Securities and Futures Ordinance, individual professional investors are required to have a portfolio of not less than HKD$8 million (or its equivalent in foreign currency) as of the relevant date.  Corporate professional investors are required to have a portfolio of not less than HKD$8 million (or its equivalent in foreign currency)…

Virtual assets are in general terms a digital representation of value which may be in the form of digital tokens (such as crypto-currencies or utility tokens) or any other virtual commodities.