Category: FAQ – Deposit , Withdrawal and Trade in Virtual Assets

For HKD withdrawals, the fee is HKD 200, and for USD withdrawals, the fee is USD 30. You may view the withdrawal fees on our fee page at  https://www.ex.io/fee

EX.IO does not impose any deposit fees. However, when you initiate a bank transfer, both your remitting bank and the intermediary banks involved may charge relevant handling fees, which could lead to the actual amount receive being lower  than the amount you transferred. Please consult with your bank for details.

The failure of your deposit may be attributed to the following reasons: 1) Your remittance bank is not a qualified jurisdiction permitted by the Hong Kong Securities Futures Commission. Please refer to Which countries and regions that permit fiat deposits and withdrawals? 2) The initial deposit for each of your bank accounts must be no…

The duration for a bank deposit to be processed can vary depending on several factors, including the banking institution, the payment method used, and any possible processing  delays. Generally, bank deposits can be credited to your EX.IO account instantly or may take several business days, subject to banking processes that may be beyond EX.IO’s control.…

1) Initial deposit requirement Client must successfully transfer an initial deposit of at least HK$10,000 (or USD $1,400) from a bank account held in the client’s name with a licensed bank in Hong Kong to EX.IO’s designated client monies account. 2) Maximum deposit requirement after initial deposit No deposit limit is imposed on EX.IO. 3)…

There is no handling fee for fiat deposits on EX.IO, however, your bank may impose handling fees, please consult with them about any applicable fees on their end. For details of fee charges at EX.IO, please refer to the fee schedule: https://www.ex.io/fee

EX.IO currently only accepts fiat deposits in HKD and USD.

A whitelisted fiat account refers to a bank account that has successfully conducted an initial deposit of at least HK$10,000 (or USD $1,400) from a bank account held in the client’s name to EX.IO’s designated client monies account. Users can only withdraw fiat to these whitelisted bank accounts.

Go to the top of EX.IO Exchange homepage and and click “Atlas” then go the bottom of page to click “Trade History”. You are able to transaction details including Date, Symbol, Side, Price, Quantity, Fee and Total.  

Go to the top of EX.IO Exchange homepage and click “Atlas” then go the bottom of page to click “Fund”. You are able to fund details including Asset, Total, Available, Held, and BTC equivalent.