Category: FAQ – Deposit , Withdrawal and Trade in Virtual Assets

1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. Then click “Login” in the top right-hand corner. 2) Login to your EX.IO account. 3) Then click on “Atlas” located at the top of the screen and select “Fiat account”. On the right side, click “Deposit” for…

1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. Then click “Login” in the top right-hand corner.  2) Login to your EX.IO account. 3)   Then click on “Atlas” located at the top of the screen and select “Fiat account”. On the right side, click…

1) Click “Atlas” at the top of the screen and select “Fiat account”. 2) Then select “History”. Input the transaction period, it will display the transaction time, account, type, asset, quantity and transaction ID.

The name on the remittance must precisely match the name associated with your EX.IO Exchange account. EX.IO does not accept deposits from third-party transactions or joint bank accounts.

1) For corporate clients (face-to-face onboarding or remote onboarding facilitated by certified by other persons approach): Argentina Australia Austria Belgium Brazil Canada Denmark Finland France Germany Greece Hong Kong, China Iceland India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico Netherlands New Zealand Norway Portugal Singapore South Africa Spain Sweden Switzerland Türkiye United Kingdom…

EX.IO withdrawals only available for accounts that have undergone fiat whitelisting. Withdrawal failures may occur by the following reasons: 1) The bank account details you provided for fiat withdrawal, including the bank number, branch number, etc., may be incorrect. 2) Inter-bank transfers might fail due to issues such as risk control imposed by the bank. 3) There…

When a fiat withdrawal is shown as successful, but you haven’t received the funds, it usually means EX.IO has processed the transaction successfully.  However, factors such as the risk control of the receiving bank, automatic refunds initiated by the receiving bank, or refunds requested by you may result in this situation. In such cases, please promptly…

Fiat Withdrawal turnaround time (TAT) Below are the withdrawal methods and anticipated processing times for HKD and USD. If you encounter any difficulties during the fiat withdrawal process, please feel free to contact our customer service team at cs@ex.io.   Currency Withdrawal Method Bank Processing Cut-off Time EX.IOProcessing Cut-off Time USD Intra Bank Transfer (BT)…

The limit on withdrawing fiat currency from EX.IO is determined by your account’s daily withdrawal limit, which can be found by clicking on the three horizontal lines on the top right and selecting “Verification”.

When withdrawing fiat currency, the bank account holder of the receiving bank account must be the same as the EX.IO account holder. Currently, withdrawals are only permitted to whitelisted fiat accounts, which are bank accounts that have been successfully funded and automatically added into the whitelist. Withdrawals to unapproved banks are not allowed and non-whitelisted…