Author: beta

  • Why do we need to complete a virtual asset knowledge test?

    The SFC’s Guidelines for Virtual Asset Trading Platform Operators require virtual asset exchange to assess a client’s knowledge of Virtual Assets (including knowledge and understanding of the nature and the relevant risks associated with Virtual Assets).

  • How long is the RPQ valid for and what happens once it expires?

    Your risk profile questionnaire has an expiration date of 1 year from the day of completion. Once it has expired you will have to update the risk profile questionnaire. It is recommended you update your RPQ (Risk Profile Questionnaire) before the expiration date to avoid this affecting normal account use.

  • What is the risk profile questionnaire?

    The Risk Profiling Questionnaire (RPQ) includes the assessment of a client’s investment risk profile and its knowledge of Virtual Assets. In accordance with paragraph 5.1 of the Code of Conduct, we should take reasonable steps to establish the client’s financial situation, investment experience and investment objectives.

  • How to fulfil the corporate KYC verification?

    After creating an account on EX.IO Exchange, please customer support team at cs@ex.io to assist you with account opening. To complete the account opening process, it is required to submit the relevant account opening documents and the certified true copies of the identification documents listed to EX.IO Exchange company address.  Room 3501, 35/F, West Tower,…

  • How to fulfil the individual KYC verification?

    The individual KYC verification process includes: 1. Create an account on EX.IO Exchange 2. ID/face verification 3. Personal information 4. Employment status and financial info 5. Account detail and investment experience 6. Acknowledgement and consents 7. Risk profile questionnaire 8. Virtual asset knowledge test To complete the account opening process, it is required to submit…

  • Why KYC verification is necessary?

    As a professional virtual asset service platform, EX.IO Exchange is committed to providing a high-quality and secure trading experience, where identity verification is indispensable. According to the requirements of the Hong Kong Securities and Futures Commission, Chapter 4 of “Guidelines on Anti-Money Laundering and Counter-Financing of Terrorism (For Licensed Corporations and SFC-licensed Virtual Asset Service…

  • What is KYC?

    KYC stands for know-your-client. It is the verification of the identity of the account holder for a new account opening in the financial institution. It is required to provide the Identity Document and other related information and perform facial and fingerprint recognition.

  • How to start trading (Step-by-Step Guide)

    1) Login to EX.IO account then click “Atlas” at the top of the screen and select “Custody account”. 2) The next step is to transfer your current assets from your custody account into your trading account. To do this you need to click “Transfer” on the asset.  3) Upon clicking this you will see a…

  • Individual Account registration and verification (Step-by-Step Guide)

    1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. 2) Click “Register” in the top right-hand corner. 3) Follow the instructions and input the details required to create an account. This includes creating a username, email, password and adding a referral ID if the website…

  • What is a Daily trading Limit

    Each account has a daily trading limit within a 24-hour timeframe. To check the daily trading limit, please follow the following steps. 1) Login to EX.IO account then click the top right-hand button of 3 horizontal lines.    2) A drop-down menu on your screen will appear, from here you need to click the “Account”.…

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