Author: beta
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How to Deposit to Custody Account?
After creating the whitelist wallet address, you can click the “Deposit” button in custody account. Please visit How to Deposit to Custody Account (Step-by-Step Guide) to know more details.
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How to create a Whitelist Wallet?
Go on to the EX.IO Exchange homepage click the “Atlas” at the top of the screen and click the “Custody account” Please visit How to create a Whitelist Wallet (Step-by-Step Guide) to know more details.
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How to login my account if I’ve lost my 2FA verification?
During the login process, you can press “Try another way” to choose another verified way. If you choose to receive verification code via SMS, message and data rates may apply.
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What should you do if you forget the withdrawal password?
You should get in touch with the customer service team at cs@ex.io, the email title should be “Request to reset withdrawal password”. The email should attach a photo of yourself holding your passport or photo ID. In the same picture you must reference the date that day and your signature. After confirmation by the customer…
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How to create a Withdrawal Password?
Go to the top of EX.IO Exchange homepage and click “Atlas” then click “Custody account”. You can click “Withdrawal” and set up the withdrawal password. Please visit How to create a Withdrawal Password (Step-by-Step Guide) to know more details.
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How to change Login Password?
In “Account security”, you can see the “Login password” and press “Change” on the right had side. Please visit How to change Login Password (Step-by-Step Guide) to know more details.
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How to change the Account setting?
Click the button of 3 horizontal lines in the top right corner of the EX.IO Exchange homepage, got to “Account security” where you can edit account information. Please visit How to change the Account Settings(step-by-step guide) to know more details.
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How to upgrade to a professional investor (PI)?
To upgrade your retail investor account to a professional investor account, get in touch with the team at cs@ex.io. Please provide at least one asset proof as below:
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What is the requirement of identification documents and address proof?
Identification documents should be the international standard passports, and government-approved ID documents. Residential/corresponding address proof must be within 3 months from the date of completing the application form (i.e. utility bill, bank statement, or correspondence from a government agency)
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What happens if I fail the virtual asset knowledge test?
Each client has a maximum of 3 opportunities to complete the test within a month. If you run out of opportunity within this month, you must wait until next month (first day of next month).
