Author: sherryxu
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EX.IO Receives Licenses for Operating Virtual Asset Trading Platform from the Hong Kong SFC
Hong Kong, December 18, 2024 — EX.IO, a virtual asset exchange in Hong Kong (Thousand Whales Technology (BVI) Limited), has obtained approval from the Securities and Futures Commission (“SFC”) of Hong Kong to operate a virtual asset trading platform under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (“AMLO”) with Type 1 (dealing in securities) and Type…
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EX.IO Launches Fiat Trading Pairs
We are excited to announce that EX.IO has officially launched fiat trading pairs BTC/USD, USDT/USD, and USDT/HKD. You can directly use fiat currency to purchase virtual assets! No more worries about finding USDT! Simply connect your bank account, and with just a few steps, you can easily buy virtual assets! This new feature will make…
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How to deposit fiat currency into your EX.IO account? (Step-by-Step Guide)
1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. Then click “Login” in the top right-hand corner. 2) Login to your EX.IO account. 3) Then click on “Atlas” located at the top of the screen and select “Fiat account”. On the right side, click “Deposit” for…
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How to withdraw fiat currency from your EX.IO account? (Step-by-Step Guide)
1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. Then click “Login” in the top right-hand corner. 2) Login to your EX.IO account. 3) Then click on “Atlas” located at the top of the screen and select “Fiat account”. On the right side, click…
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How to view the historical deposits and withdrawals record?
1) Click “Atlas” at the top of the screen and select “Fiat account”. 2) Then select “History”. Input the transaction period, it will display the transaction time, account, type, asset, quantity and transaction ID.
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Does EX.IO allow transfer or deposits/withdrawals from a joint bank account or through third-party transactions?
The name on the remittance must precisely match the name associated with your EX.IO Exchange account. EX.IO does not accept deposits from third-party transactions or joint bank accounts.
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Which countries and regions that permit fiat deposits and withdrawals?
1) For corporate clients (face-to-face onboarding or remote onboarding facilitated by certified by other persons approach): Argentina Australia Austria Belgium Brazil Canada Denmark Finland France Germany Greece Hong Kong, China Iceland India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico Netherlands New Zealand Norway Portugal Singapore South Africa Spain Sweden Switzerland Türkiye United Kingdom…
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What steps should I take if I’m unable to withdraw fiat currency from EX.IO?
EX.IO withdrawals only available for accounts that have undergone fiat whitelisting. Withdrawal failures may occur by the following reasons: 1) The bank account details you provided for fiat withdrawal, including the bank number, branch number, etc., may be incorrect. 2) Inter-bank transfers might fail due to issues such as risk control imposed by the bank. 3) There…
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Why does my fiat withdrawal order appear successful, yet I have not received the funds?
When a fiat withdrawal is shown as successful, but you haven’t received the funds, it usually means EX.IO has processed the transaction successfully. However, factors such as the risk control of the receiving bank, automatic refunds initiated by the receiving bank, or refunds requested by you may result in this situation. In such cases, please promptly…
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How long does it take for fiat currency to arrive after withdrawing from EX.IO?
Fiat Withdrawal turnaround time (TAT) Below are the withdrawal methods and anticipated processing times for HKD and USD. If you encounter any difficulties during the fiat withdrawal process, please feel free to contact our customer service team at cs@ex.io. Currency Withdrawal Method Bank Processing Cut-off Time EX.IOProcessing Cut-off Time USD Intra Bank Transfer (BT)…
