Author: martincheong
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How to Deposit to Custody Account (Step-by-Step Guide)
1) Login to EX.IO account then click “Atlas” at the top of the screen and select “Custody account”. 2) You will be taken to the custody account page where you can see the various assets available to be “Deposit”, “Withdraw”, and “Transfer”. 3) To start the deposit process, click “Deposit” on the right-hand side of…
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How to create the Withdrawal Password (Step-by-Step Guide)
1) Login to EXIO account then click “Atlas” at the top of the screen and select “Custody account”. 2) Once you have arrived at the custody account page, you should click “Withdraw” on any asset of your choosing. 3) Upon pressing the withdrawal button, you will be taken to the withdrawal page where you will…
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How to create a Whitelist Wallet (Step-by-Step Guide)
How to create a BTC wallet whitelist: 1) Login to EX.IO account then click “Atlas” at the top of the screen and select “Custody account”. 2) Once you have arrived at the custody account page, click “Whitelist management” at the top of the page. 3) Click “Add’’ in the top right corner of the screen.…
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How to create a personal wallet (Metamask)
1) Navigate your way to the MetaMask website and navigate your way to the ‘getting started with MetaMask’ tab. From here you should pick your download preference. Reference link: https://metamask.io/ 2) For this example, the Chrome download procedure will be followed. To begin downloading, visit https://metamask.io/ and click the download tab in the top right-hand…
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How to create a personal wallet (Electrum)
1) Download the Electrum wallet application off the Electrum website.Reference link: https://electrum.org/ 2) Pick a download form of your choice from the available options 3) From here you will see a pop up that prompts the user to install the Electrum file. Click “Install” to begin the installation process. 4) Once the installation t has…
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How to change the Login Password (Step-by-Step Guide)
1) Login to EX.IO account then click the top right-hand button of 3 horizontal lines. 2) A drop-down menu on your screen will appear, from here you need to click the “Account”. 3) You will need to click “Account security” 4) Once you have clicked on the account security tab, you will be taken to…
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How to change the Account Settings (Step-by-Step Guide)
1) Login to EX.IO account then click the top right-hand button of 3 horizontal lines. 2) A drop-down menu on your screen will appear, from here you need to click the “Account”. 3) You will need to click “Account security” 4) You will then be taken to the account security page where you will be…
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Corporate Account registration and verification (Step-by-Step Guide)
1) The first step is accessing the official EX.IO website through your browser which can be accessed via https://www.ex.io. 2) Click “Register” in the top right-hand corner. 3) Follow the instructions and input the details required to create an account. This includes creating a username, email, password and adding a referral ID if the referral…
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Fixing BTC address when whitelisting and Sending Transactions
When customers utilize hardware wallets like Ledger and connect them to Electrum or just use Electrum itself, the default scenario is as follows: a BTC payment address is utilized only once. When the wallet transfers BTC out, users cannot select which “Unspent Transaction Output (UTXO)” to use. This article offers an example of resolving this…
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What is an API key?
An API key is an identifier that grants access to an application or service API. An API key is typically obtained from the provider of the API.