Author: martincheong
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How to create a Withdrawal Password?
Go to the top of EX.IO Exchange homepage and click “Atlas” then click “Custody account”. You can click “Withdrawal” and set up the withdrawal password. Please visit How to create a Withdrawal Password (Step-by-Step Guide) to know more details.
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How to change Login Password?
In “Account security”, you can see the “Login password” and press “Change” on the right had side. Please visit How to change Login Password (Step-by-Step Guide) to know more details.
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How to change the Account setting?
Click the button of 3 horizontal lines in the top right corner of the EX.IO Exchange homepage, got to “Account security” where you can edit account information. Please visit How to change the Account Settings(step-by-step guide) to know more details.
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How to upgrade to a professional investor (PI)?
To upgrade your retail investor account to a professional investor account, get in touch with the team at cs@ex.io. Please provide at least one asset proof as below:
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What is the requirement of identification documents and address proof?
Identification documents should be the international standard passports, and government-approved ID documents. Residential/corresponding address proof must be within 3 months from the date of completing the application form (i.e. utility bill, bank statement, or correspondence from a government agency)
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What happens if I fail the virtual asset knowledge test?
Each client has a maximum of 3 opportunities to complete the test within a month. If you run out of opportunity within this month, you must wait until next month (first day of next month).
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Why do we need to complete a virtual asset knowledge test?
The SFC’s Guidelines for Virtual Asset Trading Platform Operators require virtual asset exchange to assess a client’s knowledge of Virtual Assets (including knowledge and understanding of the nature and the relevant risks associated with Virtual Assets).
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How long is the RPQ valid for and what happens once it expires?
Your risk profile questionnaire has an expiration date of 1 year from the day of completion. Once it has expired you will have to update the risk profile questionnaire. It is recommended you update your RPQ (Risk Profile Questionnaire) before the expiration date to avoid this affecting normal account use.
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What is the risk profile questionnaire?
The Risk Profiling Questionnaire (RPQ) includes the assessment of a client’s investment risk profile and its knowledge of Virtual Assets. In accordance with paragraph 5.1 of the Code of Conduct, we should take reasonable steps to establish the client’s financial situation, investment experience and investment objectives.
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How to fulfil the corporate KYC verification?
After creating an account on EX.IO Exchange, please customer support team at cs@ex.io to assist you with account opening. To complete the account opening process, it is required to submit the relevant account opening documents and the certified true copies of the identification documents listed to EX.IO Exchange company address. Room 3501, 35/F, West Tower,…
