Fiat Withdrawal turnaround time (TAT)
Below are the withdrawal methods and anticipated processing times for HKD and USD. If you encounter any difficulties during the fiat withdrawal process, please feel free to contact our customer service team at cs@ex.io.
| Currency | Withdrawal Method | Bank Processing Cut-off Time | EX.IOProcessing Cut-off Time | |
| USD | Intra Bank Transfer (BT) | 7*24 available | 10:00 HKT and 14:00 HKT (Weekdays) 15:30 HKT (For weekends and holidays) | |
| CHATS/RTGS | 16:00 HKT (Weekdays only, excluding holidays) | 10:00 HKT and 14:00 HKT (Weekdays only, excluding holidays) | ||
| Telegraphic Transfer (TT) | 16:00 HKT(Weekdays only, excluding holidays) | 10:00 HKT and 14:00 HKT (Weekdays only, excluding holidays) | ||
| HKD | Intra Bank Transfer (BT) | 7*24 available | 10:00 HKT and 14:00 HKT (Weekdays) 15:30 HKT (For weekends and holidays) | |
| Faster Payment System (FPS) | 7*24 available | 10:00 HKT and 14:00 HKT (Weekdays) 15:30 HKT (For weekends and holidays) | ||
| CHATS/RTGS | 16:00 HKT(Weekdays only, excluding holidays) | 10:00 HKT and 14:00 HKT (Weekdays only, excluding holidays) | ||
| Telegraphic Transfer (TT) | 16:00 HKT(Weekdays only, excluding holidays) | 10:00 HKT and 14:00 HKT (Weekdays only, excluding holidays) |
*Please be aware that the processing times mentioned above may change periodically depending on individual bank policies and are provided for reference only. For the most accurate information, we recommend consulting your bank’s official processing times.
